IT Service Delivery is one of the most important components of any business’s IT infrastructure, since it determines the safety, security, and viability of all your virtual interactions. When your system is accessed by users – whether they are the customers you serve or your own employees – it puts a strain on your IT environment, and you have to keep that environment strong in order to avoid future problems.
Think of it this way: if your business were to exist solely in a brick-and-mortar store, there would be a limit to everything you did. There’s only so much space for your customers. There’s a limited amount of storage in the back and inventory out front. And even your employees can only function at a maximum speed and for a limited amount of time.
Your company’s IT infrastructure operates in the same way, regardless of what you sell or what service your business provides. You have to keep expanding to make room for more growth, reassess your security measures to prevent break-ins, and ensure that your entire system won’t collapse if there’s a sudden interest that brings a heavy burst of traffic.
In the scope of IT Service Delivery, Guidance Consulting provides:
Service Level Management, which allows for a continuous monitoring and review of your system’s accessibility from a consumer standpoint.
- Capacity Management, which ensures that all your IT resources match your business demands.
- IT Service Continuity Management, for preventing system disruptions due to overloaded use, penetration from an outside source, or even physical damages to your company’s hardware. This includes assessing risks as well as implementing plans to reduce system downtime should a catastrophe occur.
- Availability Management, which considers your long-term business growth plan, and provides for sustained use both today and in the future.
- Financial Management, a process that takes into account the overarching costs of supporting your IT framework. In many cases, calculating costs versus risks will yield a new course of action for your entire company’s framework.
Your business can only provide as much service as it has the capacity for doing so. By restructuring your IT environment to create a strong foundation for all your future growth, you can expand and adjust at minimal costs and hassle.