Your job is to offer the services and products your company is known for, and our job is to provide your infrastructure with the support it needs to continue doing so. One way in which Guidance Consulting accomplishes this is via IT Service Support, or how you monitor and streamline your customers’ access to your infrastructure.
When consumers encounter obstacles accessing your system, whether it’s an online sales platform or a complex administrative database, it can have a large impact on your bottom line. For example, if customers can’t get through the errors to your system at all, you may have lost a sale. If they require the support of a helpdesk, there are human resources costs associated with personalized service.Guidance Consulting provides a range of services designed to minimize the amount of time, money, and effort you need to put into your service and helpdesk support. We look at:
Service Desk Issues: What errors are your customers encountering when accessing your system? Do those errors sacrifice the safety of customer data? How can the process and client communications be made easier from a technological standpoint?
Although almost all businesses rely on the same technology to support their basic functions, every IT infrastructure is unique. While one company might rely heavily on an online platform for client communications, another might communicate face-to-face, but rely on a diverse range of information storage options. That’s what great about the IT environment – there is no right or wrong way to do things, only different ways of setting things up. Here at Guidance Consulting, we can work with any company type or existing IT environment to find the best solution.