IT Service Support – monitor and streamline access to your infrastructure

Your job is to offer the services and products your company is known for, and our job is to provide your infrastructure with the support it needs to continue doing so. One way in which Guidance Consulting accomplishes this is via IT Service Support, or how you monitor and streamline your customers’ access to your infrastructure.

When consumers encounter obstacles accessing your system, whether it’s an online sales platform or a complex administrative database, it can have a large impact on your bottom line. For example, if customers can’t get through the errors to your system at all, you may have lost a sale. If they require the support of a helpdesk, there are human resources costs associated with personalized service.Guidance Consulting provides a range of services designed to minimize the amount of time, money, and effort you need to put into your service and helpdesk support. We look at:
Service Desk Issues: What errors are your customers encountering when accessing your system? Do those errors sacrifice the safety of customer data? How can the process and client communications be made easier from a technological standpoint?

  • Service Desk Options: Everything from offshore call centers and helpdesks to local conflict resolution options play a role in how your clients interact with your company. Are you using the best options for your business’s future and your bottom line?
  • Problem Management and Resolution: Any issues within your IT infrastructure can be the cause of user errors that your clients encounter. Identifying these issues and resolving them is important in keeping your business running smoothly.
  • Upgrades and Changes: Oftentimes, the best solutions for a large number of client access problems involve making changes at the source – in this case, your business’s IT environment. Changing your hardware, software, back-up activities, or even the way you train your employees to use your system is often the most cost-effective and time-saving solution.
  • Quality Control: Regular monitoring and maintenance is a key factor in keeping an IT infrastructure operating at its peak. From software updates and licensing to regular assessments, Guidance Consulting can maintain the quality of your IT infrastructure to reduce incidents of customer error.

Although almost all businesses rely on the same technology to support their basic functions, every IT infrastructure is unique. While one company might rely heavily on an online platform for client communications, another might communicate face-to-face, but rely on a diverse range of information storage options. That’s what great about the IT environment – there is no right or wrong way to do things, only different ways of setting things up. Here at Guidance Consulting, we can work with any company type or existing IT environment to find the best solution.