The Benefits of Having IT Staff Always On Call
It’s 3:00 am, your system has crashed, and the commerce you need to get through isn’t happening. Sure, not much is going on with your network in the wee hours of the morning, but by 8:00 am you’ll be in the thick of the business day and the repairs will just be starting. No, it’s not a dream, but it certainly sounds like a nightmare.
What if you had someone on call 24 hours a day to address situations just like these? What if this person could be contacted by your system, with no human intervention, to ask them to look into it? That can happen, and it does happen in businesses all over. At the first sign of a problem the computer contacts whichever employee is on duty and requests their intervention. The computer could also be set to contact a consultant, letting all of your precious full-timers get their beauty sleep and come in the next morning with the situation already resolved.
With proper IT security and maintenance, it’s unlikely your system will come crashing down at all, much less early in the morning. Isn’t is worth the peace of mind, however, to know that if it were to happen there would be someone at the ready to take care of it? No matter what sort of damage has occurred, early notice means less damage and a quicker return to business. What’s great for the business is great for the bottom line, and that enough to let you sleep easy.
Daniel Gottilla author
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